Lumalloy

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Casting services in South Africa for engineering applications
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Privacy Policy

Introduction

At Lumalloy (Pty) Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your data when you interact with us.

Information We Collect

When you use our services or visit our website, we may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, and mailing address when you place an order or fill out a form on our website.
  • Payment Information: We collect payment details, including credit card information and billing address, to process transactions.
  • Technical Data: This includes your IP address, browser type, operating system, and pages you visit on our site.
  • Usage Data: Information about how you use our website, products, and services.

How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
  • Customer Service: To provide you with customer support and respond to your inquiries.
  • Marketing: To send you promotional offers, newsletters, and updates about our products and services.
  • Website Improvement: To enhance our website’s functionality and user experience based on your usage patterns and feedback.
  • Security: To protect our users and prevent fraudulent activities.

Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with trusted partners to facilitate our services, including:

  • Service Providers: Third-party vendors that help us with payment processing, shipping, and other operational functions.
  • Compliance with Laws: When required by law, we may disclose your information to comply with legal obligations or protect our rights and safety.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to collect information about your browsing activities. Cookies help us provide a better user experience by remembering your preferences and visits. You can manage your cookie preferences through your browser settings.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

You have the right to access, update, and delete your personal information. If you wish to exercise these rights or have any questions about your data, please contact us using the details below. We will respond to your request in accordance with applicable laws.

Contact Us

If you have any questions or concerns about our privacy policy or how we handle your data, please contact us:

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically to stay informed about how we protect your information.

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